Service Policy - Booking and Refunds

At CatherineLadson.com, we are committed to providing our clients with exceptional service. Whether you are seeking empowerment coaching, business consulting, or clinical supervision, our goal is to support your journey. This Service Policy outlines our procedures for booking sessions, payments, cancellations, and refunds to ensure a clear, transparent relationship with our clients.

Booking and Scheduling

  • Appointments: Services are available by appointment and can be scheduled through our website, CatherineLadson.com, via our booking form, or by contacting us directly through the provided contact information.

  • Availability: Sessions are subject to availability and are scheduled on a first-come, first-served basis. We recommend booking in advance to secure your preferred time slot.

  • Confirmation: Upon scheduling your appointment, you will receive a confirmation email with the details of your booking, including date, time, and any necessary preparation instructions.

Payments

  • Fees: All service fees will be clearly stated at the time of booking. Payment is required to confirm your appointment and must be made online via the accepted payment methods listed on our website.

  • Package Deals: For clients interested in multiple sessions, package deals may be available at a discounted rate. Package details and pricing are available upon request or as listed on our website.

Cancellations and Rescheduling

  • Client Cancellations: If you need to cancel or reschedule your appointment, please do so at least 24 hours in advance of your scheduled session. Cancellations or rescheduling requests made less than 24 hours before an appointment may result in the forfeiture of your session fee.

  • Provider Cancellations: In the unlikely event that we must cancel or reschedule a session due to unforeseen circumstances, clients will be notified as soon as possible and offered a full refund or the option to reschedule.

Refunds

  • General Policy: Services provided by CatherineLadson.com are considered final sales. Refunds for completed sessions are generally not offered. However, we are committed to ensuring client satisfaction. If you are not satisfied with the service received, please contact us to discuss your concerns.

  • Unused Packages: For clients who have purchased a package of sessions and wish to cancel unused sessions, a refund for the remaining sessions may be available. The refund amount will be calculated based on the standard rate for the used sessions minus the total package cost. Refund eligibility and amounts are determined at the discretion of CatherineLadson.com.

Disclaimers

  • Services provided by CatherineLadson.com, including empowerment coaching, business consulting, and clinical supervision, are not a substitute for professional mental health services, financial advice, or legal counsel. Clients are responsible for their own decisions and outcomes.

Changes to Service Policy

  • CatherineLadson.com reserves the right to update or modify this Service Policy at any time without prior notice. Your continued use of our services after any changes indicates your acceptance of the new terms.

Contact Us

If you have any questions regarding our Service Policy, please contact us.